mES Team
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mES Team
Marianne Chester
Marianne Chester is President and CEO of mEnterprise Solutions, LLC, a company specializing in providing expert advice to business owners, board of directors, associations and organizations to solve the challenges created by the evolution and integration of people, process and technology. She previously served as vice president of Global Information Services at Andrew Corporation. She has been responsible for a number of international acquisitions and has held executive leadership positions with AT&T, Celiant Corporation, Frito Lay, Lucent Technologies, Texas Instruments, and VTech.
Marianne is an active member in the Greater Pocono Chamber of Commerce. After graduating from Leadership Pocono, Marianne was selected to become a member of the Board of Directors, immediately accepting the role of Mentor Chair. Today she serves as the organization’s Vice Chair, Mentor Committee Chair and Leadership Pocono Alumni Association Co-chair.
mES won the Greater Pocono Chamber of Commerce Bizzy Award in 2008 for Best Business Card Design. And in 2008 Marianne was awarded the American Red Cross Monroe Chapter Community Partnership Award for her outstanding commitment to the organization. In 2009, Marianne won the United Way’s Directors award and was named as one of the Pocono Business Journal’s Top 10 Women in Business in the region. She also participated in mock interviews for high school seniors who attended Monroe Career and Technical Institute.
Marianne serves on the Leadership Committee for Wall Street West (WSW) WIRED workforce development initiative and is also a Member of the Financial Services Industry Advisory Committee to the WSW Community College Collaborative to ensure a qualified 21st century workforce. She is a member of PA STEM, responsible for organizing regional STEM networks to promote Science, Technology, Engineering, and Math education.
Dedicated to working with the United Way for many years, Marianne was co-chair for the Commercial Trades Division United Way Fundraising for 2009. She is an active member of the Ambassador’s Committee for Pocono Medical Center. Marianne serves as President of the Advisory Board for Catholic Social Services and is on the finance committee for her parish council.
In the course of corporate career that has included both start-ups and established companies, Marianne has been a proven implementer of innovative practices and solutions. As the Vice President of Global Information Services at Andrew Corporation, she led the enterprise-wide SOX compliance effort by employing creative education techniques, fostering collaboration across diverse organizations, and deploying a rigorous change management plan. Marianne also created a collaborative culture between the business and IT by establishing the innovative Relationship Management program which worked to bridge the gap between Global IT and the fulfillment of the business strategy.
In her role at various companies she has employed disciplined and creative systems for merger and acquisition activities targeted at the blending of unique cultures into a cohesive whole. At times this has included the application of organizational maturity models to assess the relative developmental stages of those companies to better leverage diverse talents and productivity gains across functions.
As a pre-cursor to the Innovation revolution that is taking place, Marianne has been a developer of various Skunk Work projects that have created environments for forward looking, autonomous and unrestricted work to foster new operations and continuous improvement in existing ones.
As the newly hired CIO of a 200 person start-up company she was known as the "just add water" CIO; fulfilling the IT function by showing up with a full team within two weeks of being hired.
Tom Rhiel, Partner
Tom Rhiel is a partner in mEnterprise Solutions a consultancy providing strategic business services. Prior to joining mES Tom was the founder of Performance Innovations Consulting Group, Inc., a consultancy specializing in change management and cultural transformation. Before becoming an independent company, Performance Innovations was initially an entrepreneurial venture organized under the leadership of Tom as a professional services consulting division of Lucent Technologies. Tom subsequently became the Managing Partner of this group. The mission at that time was to assist organizations in managing the change resulting from large technology and systems implementations. Performance Innovations became a separate company in 2001.
Tom is a former executive of AT&T, Lucent Technologies and Avaya. In 1986 he moved from operations into the AT&T corporate training and organizational development arena. During his tenure, he played a key role in the cultural evolution of those companies. Tom led many of the cultural integration efforts that resulted from a number of mergers and acquisitions made by AT&T, Lucent and Avaya. In addition to his expertise in change management, Tom has also worked extensively in the areas of training and development, development/analysis and implementation of assessment instruments, organizational and team effectiveness, strategic planning, development of business metrics and measurements, cultural transformation activities and organizational development and design. Tom is certified in change management from MOC.
During his corporate career he was responsible for creating an innovative approach to measuring the effectiveness of training that became the standard for Lucent's Global Learning Solutions. This involved developing a hybrid level 3-4 instrument that combined transference of knowledge to actual job situations with ROI on the training investment. He has presented this methodology a number of times at conferences held by the International Quality and Productivity Forum.
As a member of the executive team developing a Balanced Score Card for Lucent he moved the company away from using a traditional employee attitude survey to deploying an instrument that measured the overall health and vitality of the company in key strategic areas.
An avid kayaker, Tom is a volunteer with Team River Runner, an adaptive rehabilitative non-profit that works with injured military veterans by teaching then whitewater paddling skills to help restore a sense of physical accomplishment for individuals who have sustained life-altering injuries.
Tom has a BA in History and Political Science from Bridgewater College, Va. and a MA from Georgetown University in International Studies. He has also completed graduate work at the University of Michigan’s Business School for Executive Education in Human Resource Strategic Planning and Columbia University in Organizational Psychology. He formerly was a member of the Board of Directors for AT&T Consumer Products. LinkedIn Profile
Carol Skeldon, Director of Business Development
Carol Skeldon is a business development executive with more than 20 years experience in strategic sales and marketing. Her career expands various business landscapes, resulting from changes created by innovative media and 
marketing companies. Before working with mES, Carol was an advertising sales manager at the Los Angeles Times Media Group. She implemented field coaching and training to develop skills and competencies of sales representatives as revenue shifts from offline to online. She led her sales team to develop new business and increase market share in digital, print, mobile, search and events marketing.
A strategic seller for start-ups to Fortune 100 companies, Carol sold advertising for AOL and different Time Warner divisions. She has an expertise in integrating media with synergy and cost-efficiencies. Her consultative selling career began in 1996 when she helped the commercial real estate information system, CoStar Group, grow from a start-up company to public entity by launching an online advertising product on the system. The ad product became a separate business division and was the catalyst that compelled her to move from D.C. to Los Angeles in 1998 to be part of the company's national expansion.
Prior to CoStar, Carol's marketing background prepared her for successful business development since she worked as a marketing director for Deloitte and two real estate companies, including a shopping center developer in Washington, D. C.
Carol has a BA in English with a Writing Minor from Hartwick College in Oneonta, New York. She is certified in Huthwaite's SPIN Selling by Franklin Covey training. She also completed Strategic Sales Management in Executive Education at Darden School of Business, University of Virginia.
Marion Pfeiffer
Marion Pfeiffer is a Business Process and CRM Specialist with mEnterprise Solutions. Marion has over 25 years experience as a Senior Implementation Consultant in the Information Technology and Service Industry, working for both large and small consulting and software reselling companies with domestic and international markets. She holds a BS in Business Administration with a concentration in Project Management.
